Returns & Refund Policy
Clear guidelines for product returns, exchange eligibility, and refund processing.
Executive Summary
Your satisfaction is essential. If a product doesn't meet your expectations, our returns policy provides a straightforward path to resolution, whether through replacement or a full refund.
Return Eligibility
- 1
Window: Returns must be initiated within 15 days of the delivery date.
- 2
Condition: Items must be unused, in original packaging, with all tags and labels intact.
- 3
Proof of Purchase: A valid order number or receipt is required for all return requests.
Non-Returnable Items
- 1
Perishable or hygiene-sensitive items (e.g., undergarments, cosmetics).
- 2
Customized or personalized products made to your specific requirements.
- 3
Digital downloads or software licenses once accessed or activated.
Refund Process
- 1
Inspection: Once received, our team will inspect the item within 3 business days.
- 2
Approval: You will be notified via email regarding the approval or rejection of your refund.
- 3
Credit: Approved refunds are processed to the original payment method within 5-7 business days.
Exchanges and Shipping Costs
- 1
Defective Items: We offer free replacements for items that arrive damaged or defective.
- 2
Change of Mind: For standard returns, the customer is responsible for return shipping costs.
- 3
Exchanges: We can facilitate size or color exchanges subject to stock availability.
Have further questions?
Our support team is available to clarify any aspects of our legal documentation or operational policies.