Return eligibility
A return request must normally be submitted within 15 days of the recorded delivery date, together with the order ID and reason.
Items should be unused, unaltered, and returned with original packaging, accessories, manuals, labels, and tags where applicable.
A damaged, defective, missing, or incorrect item may require photos, video, packaging details, or other reasonable evidence so the issue can be verified.
Items that may not be returnable
Personalized or made-to-order products, activated digital goods, perishable items, and hygiene-sensitive items may be excluded unless defective or required by law.
Items damaged by misuse, improper installation, unauthorized repair, ordinary wear, or missing essential parts may be rejected after inspection.
Product-specific exclusions shown before purchase also apply, subject to mandatory consumer rights.
How to request a return
Contact support, choose Returns or refund, and include the order ID, affected item, reason, and supporting evidence.
Wait for return instructions before shipping or handing over the item. Unauthorised returns may be delayed or sent to an incorrect destination.
Pack the item securely and retain any handover or shipping proof supplied during the approved process.
Inspection and refunds
The item and order record may be inspected before a replacement, exchange, store adjustment, or refund is approved.
If approved, the refund will be issued using the available original payment or agreed settlement method. Bank or provider processing time may apply after KITS Tech Shop completes its action.
Return shipping responsibility depends on the reason, product condition, and applicable law. Verified wrong, damaged, or defective items will be handled through the resolution confirmed by support.