Requesting a cancellation
Use customer support and provide the order ID, contact email, affected items, and reason for the request.
Submitting a request does not automatically cancel the order. Support must confirm whether fulfilment can still be stopped.
Requests made before packing or shipment have the best chance of completion, but availability depends on the actual order workflow.
After fulfilment starts
If the order has already shipped or cannot be stopped, cancellation may be declined and the Returns & Refund Policy may apply after delivery.
Refusing a delivery without support instructions may delay verification or resolution.
Cancellation by KITS Tech Shop
We may cancel an order because of stock unavailability, address or serviceability problems, payment or security verification failure, duplicate orders, policy abuse, or a clear catalog or pricing error.
We will use the available account or order contact details to communicate a material status change.
Refunds after cancellation
If a cancelled order has a confirmed payment, any amount due back will be handled under the refund process and available payment method.
A pending-payment order that was not charged does not create a payment refund. Provider or bank processing time may apply where money was collected.