Cancellation Policy
Terms governing the termination of orders by customers or the platform operator.
Executive Summary
We understand that plans can change. This policy details the windows for order cancellation and the procedures for both customer-requested and system-initiated terminations.
Customer-Initiated Cancellations
- 1
Pre-Dispatch: Orders can be cancelled for a full refund before they are marked as 'Dispatched'.
- 2
Method: Cancellation can be requested via the 'My Orders' section or by contacting support.
- 3
Post-Dispatch: Once shipped, orders cannot be cancelled; please refer to our Returns Policy.
Operator-Initiated Cancellations
- 1
Stock Unavailability: We may cancel orders if an item becomes unexpectedly out of stock.
- 2
Verification Failure: Orders may be cancelled if payment or security verification cannot be completed.
- 3
Technical Errors: We reserve the right to cancel orders resulting from platform malfunctions or incorrect pricing.
Refunds for Cancellations
- 1
Full refunds are issued for all successfully cancelled orders.
- 2
Transaction fees, if any, are generally covered by us for pre-dispatch cancellations.
Have further questions?
Our support team is available to clarify any aspects of our legal documentation or operational policies.