Accounts and orders
Do not impersonate another person, create accounts to evade restrictions, or use stolen or misleading contact, delivery, or payment information.
Do not place fraudulent, speculative, automated, or intentionally disruptive orders.
Do not exploit pricing mistakes, coupon rules, referral systems, inventory limits, returns, refunds, or delivery claims.
System and data security
Do not probe, scan, bypass, or test security controls without written authorization.
Do not introduce malware, automate excessive requests, scrape protected information, or interfere with another user’s session or data.
Responsible security reports should be sent through support with enough detail to investigate and without exposing customer data publicly.
Support and submitted content
Do not submit threats, harassment, spam, unlawful content, malicious files, confidential credentials, or content that infringes another person’s rights.
Provide truthful order and issue details. False delivery, return, payment, or refund claims may be investigated and declined.
Enforcement
We may rate-limit requests, require verification, restrict a feature, cancel affected orders, suspend an account, preserve evidence, or contact authorities when reasonably necessary and lawful.
Enforcement will be proportionate to the risk, recurrence, and impact where circumstances allow.